Installation, Maintenance & Aftercare

Here at Fireplaces Direct we offer the complete package. From the minute you walk into our showroom until the very first time you light your new stove or fireplace.

We are with you every step of the way to offer our help and advice to help make your choice the right one. Once you've decided on what is right for you, we can offer the choice of using our HETAS approved team of fitters. Trained to the highest standard with many years' experience in the industry they are second to none when it comes to fitting fireplaces and stoves to the highest standard and keeping in accordance with the laws of building control associated with them.


Before installation a quote will be given from the fitter which is payable upon the completion of works. Installation normally takes anywhere between one to three days with minimum fuss to the client. Great care is taken to ensure that things go smoothly and are left to the highest standard. Upon completion a certificate of compliance will be issued and signed by the fitter.


Regular maintenance of stoves and fireplaces is recommended. By sweeping your flue every six months or servicing your stove once a year, you will prolong the life of your appliance. We also recommend the burning of the proper fuel as failing to do so will lead to problems and void the warranty of your purchase.


The team at Fireplaces Direct pride ourselves on the customer care and support service we provide. The technical department are here to assist you and answer any queries you may have. From replacement parts for stoves to site surveys for that new purchase, we are only ever a phone call away.